FAQ’s
Help & FAQs
Frequently asked questions
Anglo Doorstep Collections is a UK-based company making regular, free collections of unwanted clothing and household items, direct from our customers’ homes. Find answers to the most common questions below.
- 100% free
- No need to be home
- No limit on bags or boxes
Planning
Before your collection
What should I pack my donations in?
You can pack your donations in any bag or box you feel is sturdy enough to hold the items. We have no specific dimension or weight requirements for the bags/boxes, we just ask that they are small and light enough for a single person to be able to lift and carry it.
Read our guide to packing donations by Clicking Here.
Do I need to label my donations?
Unless you are handing the donations to the driver directly, please stick a label on your bags/boxes that says “Anglo Doorstep Collections” so our driver knows it’s for them to take.
I have a large collection to make – what’s the best way to let you know?
If you have more than 20 bags or boxes, please email us with a photo and the total number. This helps our driver plan accordingly and ensure there’s enough space in the van for your collection.
You can contact us at info@anglodoorstepcollections.co.uk
Where do Anglo Doorstep Collections collect from?
We collect from the majority of postcodes across England and Wales.
See a map of all the areas we can cover by Clicking Here.
Is the collection really free?
Yes – our collections are completely free. We cover all the costs of collecting and sorting, and there’s no limit on the number of bags or boxes you can donate.
How do I choose which charity my donation supports?
When you book your collection, simply pick the charity you’d like to support from our list of partners – or choose to plant trees with Ecologi. Meet our partner charities.
The big day
On collection day
When do I get my 2-hour time-slot?
We will send you your 2-hour time slot the evening before your collection, by 9pm, via email. Be sure to check your junk or spam folder too!
Where do I leave my donations?
You can leave your donations outside your front door or inside your home, and our driver will knock when they arrive. Alternatively, you can place them in a secure location, such as a shed or garage—just be sure to inform us beforehand.
I live in a flat – how will the driver collect from me?
If your collection is from a flat, our driver will buzz your flat number to gain entry to the building and collect your things from your front door. If you want to leave your donations outside or in a communal area to collect, make sure you let us know beforehand.
Do I need to be home for my collection?
No – there’s no need to be in. Just leave your donations outside, somewhere visible, before your time slot begins, and track your driver live on the day.
The ways we can collect from you
Where it goes
After your collection
Where do my donations go?
All the donations we receive are distributed across the world! While some are re-homed in the UK, others travel as far as the Philippines, Africa, and South America, depending on where they’re needed most.
How do my donations raise money for charity?
We sell your donated items to distributors worldwide, who offer them at lower prices to help make household essentials more accessible for those in need. A share of the proceeds is donated to the charity you chose when booking.
Is there anything you can’t collect?
We can’t take furniture or large/bulky items, anything damaged, broken or wet, personalised items, board games and puzzles, socks and underwear, nightwear, bikes or mattresses. See the full list of what we collect below.
How Do Your Donations Raise Money For Charity?
We sell your donated items to distributors worldwide, who offer them at lower prices to help make household essentials more accessible for those in need. A large percentage of the proceeds from these sales goes to the charity you choose to support.
What Donations Do We Collect?
Please ensure all items being donated are in good condition, as they will be re-homed and put back into circulation.
We kindly ask that household items are no larger than a medium box to ensure our drivers can
safely lift and carry donations to the van when completing the collection.
Still have a question?
Our team is happy to help. Email us at info@anglodoorstepcollections.co.uk and we’ll get back to you as soon as we can.