Last updated: 24 July 2026

Anglo Doorstep Collections is a trading name of Anglo Recycling Company Limited, a company registered in England and Wales (company number 07917282) with its registered office at Unit 111, Image Court, 328 Molesey Road, Hersham, Surrey, KT12 3PD. We operate the anglodoorstepcollections.co.uk website and provide free doorstep collections of donated items in support of our charity partners.

We are the data controller of the personal data described in this policy. This policy explains what personal data we collect, how and why we use it, who we share it with, and the rights you have under UK data protection law — the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, as amended (including by the Data (Use and Access) Act 2025).

We are registered with the Information Commissioner's Office (ICO), registration number ZB698233.

1. The personal data we collect

Depending on how you use our service, we may collect:

• Identity and contact details — your name, postal address, postcode, email address and phone number.
• Booking details — the collection dates you book, the charity you choose to support, and notes you give us about your collection. When you select your address, our address lookup service also provides the approximate geographic coordinates of the property, which we use to plan collection routes.
• Correspondence — messages you send us through our help and support pages, by email or by phone.
• Technical data — your IP address, browser type and version, the pages you visit and the time and date of your visit. This is standard log data sent by your browser, which we use for security and to understand how our website is used.
• Communication preferences — including whether you have unsubscribed from our emails.
• Job applicant data — if you apply to work with us, the information in your CV and application.

We do not collect payment details from donors — our doorstep collection service is free to use.

2. How we collect your data

• When you book a doorstep collection on our website
• When you book a doorstep collection over the phone
• When you create or use a customer account to manage your bookings
• When you contact us for help or support
• Through cookies and log data when you browse our website (see section 5)

3. How and why we use your data

UK data protection law requires us to have a lawful basis for every use of your personal data. These are the purposes we use your data for and the lawful basis we rely on:

Where we rely on consent, you can withdraw it at any time. Withdrawing consent does not affect the lawfulness of anything we did before you withdrew it. We do not use your personal data to make solely automated decisions that have a legal or similarly significant effect on you.

4. Marketing emails

If you have booked a collection with us, we may email you about future collections in your area and similar services we think will interest you. You can opt out at any time:

• Use the unsubscribe link included in every marketing email we send; or
• Visit our unsubscribe page; or
• Email us at info@anglodoorstepcollections.co.uk.

Opting out of marketing does not affect service messages we need to send you about a collection you have booked (such as booking confirmations and reminders).

We will never sell or rent your personal data to third parties for their marketing.

5. Cookies and website analytics

Cookies are small text files stored on your device by your browser. We use:

• Essential cookies — needed for the website to work, for example to remember your booking session while you complete a booking. These cannot be switched off through our site.
• Analytics cookies — set by Google Analytics, which help us understand how visitors use our website so we can improve it. Google may process this data in accordance with its own privacy policy — see Google's Privacy & Terms for details and the controls Google offers.

You can block or delete cookies through your browser settings. If you block essential cookies, some parts of the website (such as the booking form) may not work properly.

6. Who we share your data with

We share personal data only where necessary to run our service, and never sell or rent it. We share data with:

• Our collection teams — the drivers and crews who carry out your collection receive the details they need to do so (name, address and collection notes).
• Service providers (processors) who process data on our behalf and only on our instructions, including:
  • Cloud hosting and IT — Amazon Web Services (data held in the UK) and Microsoft 365 (data held in the UK)
  • Route planning — OptimoRoute (data held in the USA — see section 7)
  • Email delivery, address lookup and website analytics providers
• Professional advisers — such as accountants, insurers and lawyers, where necessary.
• Authorities and regulators — where we are required to do so by law.

All our service providers are contractually obliged to protect your data and not to use it for any other purpose.

7. International transfers

Most of our data is stored in the United Kingdom. Where a service provider processes data outside the UK (for example, our route planning provider in the USA), we make sure the transfer is protected by safeguards recognised under UK data protection law — such as the UK Extension to the EU–US Data Privacy Framework, or the ICO's International Data Transfer Agreement or Addendum — so that your data receives an equivalent standard of protection.

8. How long we keep your data

• Customers — we keep your booking and account records for as long as you continue to use our service, and for a reasonable period afterwards so we can deal with any queries, meet our legal obligations (for example, accounting records) and invite you to book future collections. We review the data we hold periodically and you can ask us to delete your data at any time (see section 10).
• Enquiries and support — correspondence is kept for as long as needed to resolve the matter and for a reasonable period afterwards.
• Unsuccessful job applicants — CVs and applications are destroyed within six months of the outcome being confirmed. With your express consent we may keep your CV on file for a further six months. You can ask us to delete it sooner at any time.
• Staff — employment records are retained and archived for HR purposes only, in line with employment law requirements.

9. How we protect your data

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or disclosure — including encrypted connections (HTTPS), access controls that limit data to authorised staff who need it, encryption and authentication on company devices, and staff training in data protection. No method of transmission or storage is completely secure, but if we become aware of a personal data breach that puts your rights at risk we will notify the Information Commissioner's Office and, where required, you, in line with our legal obligations.

10. Your rights

Under UK data protection law you have the right to:

• Access — request a copy of the personal data we hold about you.
• Rectification — ask us to correct data that is inaccurate or incomplete.
• Erasure — ask us to delete your data in certain circumstances.
• Restriction — ask us to limit how we use your data in certain circumstances.
• Portability — receive the data you gave us in a structured, commonly used, machine-readable format, and have it transmitted to another controller where technically feasible.
• Object — object to processing based on legitimate interests, and to direct marketing at any time (in which case we will stop).
• Withdraw consent — at any time, where our processing is based on your consent.
• Automated decisions — not to be subject to a solely automated decision with legal or similarly significant effects. We do not make such decisions.

To exercise any of these rights, email info@anglodoorstepcollections.co.uk or write to us at the address below. We will respond within one month. There is normally no fee, though we may ask you to confirm your identity so that we do not give your data to the wrong person.

11. Questions and complaints

If you have any concern about how we handle your personal data, please contact us first — we take every concern seriously and will do our best to put things right. You also have the right to complain to the UK's supervisory authority:

Information Commissioner's Office (ICO)
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline: 0303 123 1113
ico.org.uk/make-a-complaint

12. Children's privacy

Our service is intended for adults booking household collections. We do not knowingly collect personal data from children under 13. If you believe a child has provided us with personal data, please contact us and we will delete it.

13. Links to other websites

Our website may link to other websites, including those of our charity partners. We are not responsible for the content or privacy practices of other sites, and we encourage you to read their privacy policies.

14. Changes to this policy

We may update this policy from time to time. The latest version will always be published on this page with the date it was last updated. If we make significant changes to how we use your data, we will take reasonable steps to bring them to your attention.

15. How to contact us

Anglo Doorstep Collections
Anglo Recycling Company Limited
Unit 111, Image Court
328 Molesey Road
Hersham, Surrey, KT12 3PD
info@anglodoorstepcollections.co.uk

See also our GDPR Policy for a summary of how we comply with UK data protection law.